http://www.gryphynmedia.com/blog Tech Support Blog Copyright 2007 Fri, 10 Aug 2007 18:41:43 +0000 http://wordpress.org/?v=1.2.2 http://www.gryphynmedia.com/blog/index.php?p=239 http://www.gryphynmedia.com/blog/index.php?p=239#comments Fri, 10 Aug 2007 18:41:43 +0000 General http://www.gryphynmedia.com/blog/index.php?p=239 A client is being mail-bombed on Champion, making the server sluggish. We are working on blocking the attack and clearing the queue. It will be difficult to make database and email connections for a short period of time. http://www.gryphynmedia.com/blog/wp-commentsrss2.php?p=239 http://www.gryphynmedia.com/blog/index.php?p=238 http://www.gryphynmedia.com/blog/index.php?p=238#comments Tue, 31 Jul 2007 12:17:00 +0000 New Features http://www.gryphynmedia.com/blog/index.php?p=238 In preparation for a switch to a new invoicing system, our new bookkeeper recently closed a lot of old PayPal invoices, many of which were paid by check (and left open on PayPal). Inadvertantly, the automated "Invoice Cancelled" notice was allowed to go out - we usually stop those from ... http://www.gryphynmedia.com/blog/wp-commentsrss2.php?p=238 http://www.gryphynmedia.com/blog/index.php?p=237 http://www.gryphynmedia.com/blog/index.php?p=237#comments Thu, 26 Jul 2007 15:55:03 +0000 General http://www.gryphynmedia.com/blog/index.php?p=237 Some of you may have noticed our Gryphyn Media site was down for most of yesterday. We were hacked - it was the "iFrame exploit" that is ripping through a lot of shared hosting environments. It compromised this WordPress installation. We committed the cardinal sin of ... http://www.gryphynmedia.com/blog/wp-commentsrss2.php?p=237 http://www.gryphynmedia.com/blog/index.php?p=236 http://www.gryphynmedia.com/blog/index.php?p=236#comments Thu, 21 Jun 2007 02:36:54 +0000 Service Notes http://www.gryphynmedia.com/blog/index.php?p=236 We are experiencing a network issue this evening, causing some email to gryphynmedia.com address to be rejected with a "550 Error." This affects only gryphynmedia.com addresses, such as support@gryphynmedia.com. Please use the helpdesk to contact us while the problem is resolved. Update: The problem was found and fixed ... http://www.gryphynmedia.com/blog/wp-commentsrss2.php?p=236 http://www.gryphynmedia.com/blog/index.php?p=235 http://www.gryphynmedia.com/blog/index.php?p=235#comments Tue, 22 May 2007 23:08:58 +0000 Service Notes http://www.gryphynmedia.com/blog/index.php?p=235 Email and server speed are being affected on Champion by a script sending botnet phishing emails. Over 15K messages went out in the past hour, mostly to invalid hotmail addresses, creating a huge number of bounces and tying up Exim. Several people are working on identifying ... http://www.gryphynmedia.com/blog/wp-commentsrss2.php?p=235 http://www.gryphynmedia.com/blog/index.php?p=233 http://www.gryphynmedia.com/blog/index.php?p=233#comments Tue, 27 Mar 2007 20:28:52 +0000 Service Notes http://www.gryphynmedia.com/blog/index.php?p=233 A website on Champion is being attacked with large amounts of web traffic and email. It is not clear why anyone would attack on an otherwise ordinary real estate site. We are blocking what we can, but the attack was causing some connection trouble earlier this afternoon. ... http://www.gryphynmedia.com/blog/wp-commentsrss2.php?p=233 http://www.gryphynmedia.com/blog/index.php?p=232 http://www.gryphynmedia.com/blog/index.php?p=232#comments Tue, 27 Mar 2007 20:20:39 +0000 Service Notes http://www.gryphynmedia.com/blog/index.php?p=232 Last night's cpanel update on Crown apparently caused SSL to freeze on Crown. The problem didn't rigger any monitors on our end, so unfortuantely we did not know about it until tickets came in. Restarting Apache appears to have resolved the problem. http://www.gryphynmedia.com/blog/wp-commentsrss2.php?p=232 http://www.gryphynmedia.com/blog/index.php?p=231 http://www.gryphynmedia.com/blog/index.php?p=231#comments Tue, 27 Mar 2007 20:18:23 +0000 General http://www.gryphynmedia.com/blog/index.php?p=231 We have reports from some clients of intermittant problems connecting with the PayPal.com website. If that is stopping you from making a renewal payment, please send a message to billing@gryphynmedia.com to tell us about it. We will make other arrangements or allow more time until Paypal resolves whatever ... http://www.gryphynmedia.com/blog/wp-commentsrss2.php?p=231 http://www.gryphynmedia.com/blog/index.php?p=230 http://www.gryphynmedia.com/blog/index.php?p=230#comments Fri, 23 Mar 2007 17:12:52 +0000 Service Notes http://www.gryphynmedia.com/blog/index.php?p=230 A larger-than-ususal lunchtime email surge choked cpanel on the Champion server, and it froze for about half an hour. The server itself did not go down, so websites stayed up, but email was sluggish and you would not have been able to log into webmail or cpanel. It ... http://www.gryphynmedia.com/blog/wp-commentsrss2.php?p=230 http://www.gryphynmedia.com/blog/index.php?p=229 http://www.gryphynmedia.com/blog/index.php?p=229#comments Wed, 21 Mar 2007 06:44:50 +0000 Service Notes http://www.gryphynmedia.com/blog/index.php?p=229 HTTP may appear to be up and down in the wee hours as we work on a problem with PHP modules. http://www.gryphynmedia.com/blog/wp-commentsrss2.php?p=229